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Refund & Return Policy
Thank you for shopping with Uqbatrades.
We value your satisfaction and strive to ensure every purchase meets your expectations. If you are not completely satisfied, you may be eligible for a return or refund under the following conditions.
1. Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must be:
- In the same condition as received — unworn, unused, and with all original tags attached.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
To start a return, please contact us at info@uqbatrades.store.
Once your return is approved, we will provide:
- A return shipping label, and
- Instructions on how and where to send your package.
⚠️ Please note:
Items sent back to us without prior return approval will not be accepted.
Return Address:
Innovation Way, Woodhouse Mill, Sheffield, S13 9AD, United Kingdom
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at info@uqbatrades.store if:
- An item is damaged,
- Defective, or
- You receive the wrong item.
We’ll evaluate the issue promptly and make it right through replacement, refund, or exchange.
3. Non-Returnable Items
Certain items cannot be returned for safety and hygiene reasons, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable.
If you are unsure whether your item qualifies, please contact us before returning it.
4. Exchanges
If you wish to exchange an item, the quickest way is to return the original item.
Once your return is approved, you can place a new order for the desired product.
5. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason — without providing justification.
The item must be in its original condition, unworn or unused, with tags and packaging intact, and accompanied by your proof of purchase.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@uqbatrades.store.
7.FOR MORE INFORMATION
You can reach us anytime using the form below. Our team typically responds within 24 hours.
Contact Information
Support: 24/7
Business Hours: 9:00 AM – 6:00 PM
Business Days: Monday – Friday
Business Number: +44 (7848) 168397
Email:info@uqbatrades.store
Address: Innovation Way, Woodhouse Mill, Sheffield, S13 9AD, United Kingdom